Shipping

PLEASE NOTE!

Affected by Covid-19, there will be some delay on the delivery.

Receiving time = Processing time + Shipping time

Processing time:
After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 1-3 Business Days generally (business days do NOT include weekends or holidays).

Shipping time:
However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
You will receive the product within 5-25 business days, the specific time needed depending on your harvest address and if it is or isn't the busy season.

Tracking:
You can check your logistics TRACKING INFO here, paste your tracking number in the blank(you will receive a shipping confirmation email or text message when your order shipped and find your tracking number in it).

Exchanges:
If you receive a damaged item or wrong item you must notify us at info@supskart.com within 30 days of the initial purchase. You were supposed to take some photos of the Logistics list and products and add any other pieces of evidence you can provide.
Please make sure to return the product as it is and your order number must be notated in the package.
We will try our best to help you have an enjoyable shopping experience. if you have any questions, please message us, we would help you. All emails will be replied within 24h in business day.
Customers are responsible for return shipping. If you return your orders without paying, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Some tips!
If you don't want to waste time to return the broke or incorrect products, you can contact us to get a coupon to make a low-cost purchase.

Gifts!
If the item was marked as a gift when purchased and shipped directly to you, you could return it with orders or keep it. Gifts' costs are non-refundable.

Thank you for choosing our products and trust us.
I sincerely hope you enjoy your life and Browse our website.
If you have any products or design suggestions and questions, please let us know.
Our aim is to help you solve some safety problems as effectively as possible.

Any question: info@supskart.store